Hardware Heroes Ltd. are committed to protecting your privacy. We respect your privacy and take it very seriously. We have structured our website so that in general you can visit Hardware Heroes on the web without revealing any personal information or identifying yourself.

Our website address is: http://hardwareheroes.co.uk/

What personal data we collect and why we collect it

The types of personal data we may collect from you and which you may provide include:

Contact information such as your name, Billing address, email address and mobile number.

Payment information such as payment method, card number, name and expiry date.

Demographic information such as postcode.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How we use your information

For our internal records.

To improve products and services that we provide.

To contact you in response to a specific enquiry.

To customise our website.

We will display your name, order number and raffle number(s) on our social media platforms and/or this site.

For market research and promotions.

Who we share your data with

We will never lease, distribute or sell your personal information to any third parties unless we have your permission or unless the law requires us to.

Data may be shared or processed on legal basis.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Security

We will always hold your information securely. We use cash flows as our gateway service. Transmission of personal information is at your own risk. Please ensure that you access our services within a secure environment.